This Policy sets out how we collect, store, guard, share and use any personal data that we may collect from you when you use or otherwise interact with the Application or the services offered through the application.
The Policy and our treatment of your personal data complies with the Data Protection Act of Kenya 2019 (as otherwise amended or varied from time to time). Please review this Policy carefully to understand our practices.
NOTE: We DO NOT knowingly collect data from people below 18 years of age
For ease of reference, the terms below as used in the Policy have the following meaning:
means the account you create when registering as a user on the app to enable you access some of the Services.
means information relating to you and which can identify you as an individual (whether on its own or taken with other information). It does not include aggregated or anonymous data, which is information that can no longer identify you.
means, together or individually as applicable, iCONS Logistics App, its owners and partners
means such services made available, accessed, published or otherwise offered through the Application.
iCONS Logistics is the data controller and responsible for your personal data (referred to as "we", "us" or "our" in this Policy). If you have any questions about this Policy please send an email to email@example.com This Policy is issued on behalf of iCONS Logistics ("iCONS Hub") so when we mention "iCONS","iCONS Hub","iCONS Logistics", "we", "us" or "our" in this Policy, we are referring to the relevant persons responsible for processing your data. iCONS Logistics is the controller and responsible for this App. If you have any questions about this Policy, including any requests to exercise your legal rights, please contact us using the details set out above.
Depending on the Services you are obtaining or accessing, we may collect, store, use and transfer the following different types of information:
- Your physical address
- delivery address
- email address
- telephone number
relating to the use of the Site including profile data such as your username, password, orders, interests, preferences, survey responses and/or feedback;
(internet protocol (IP) address, login data, location, This app uses third party plugins and google play services which may collect other data from you including usage statistics and device logs. Note that this automatic information and device information is used to screen for potential risks and fraud, to improve and optimize the app, to ease app usage, and to carry out upgrades, data analysis, and improve the Services. You can refuse to allow these but the app may not work as intended
This includes data collected by Admob and other third party apis for marketing.
We DO NOT collect any of the following sensitive data
- your race or ethnicity
- Religous or philosophical beliefs
- Sex life
- Health Information
- Genetic and Biometric data
How We Collect Data
We collect personal information:
Accuracy of the Data Collected
It is important that the personal data we hold is accurate and current to enable us deliver the Services.
As such, please keep us informed if your personal data or any other information changes in the course of your use of the App.
You guarantee and declare that you are the owner of the information you submit on the app or share with us, or that you have the rights necessary rights to do so. You also guarantee and declare that it is exact, true and verified, and the use of the information is not contrary to this Policy or applicable laws and will not damage a third party’s reputation. You accept full and complete liability for any information that is contrary to this Policy or any applicable laws.
How we Use the Data Collected
We will use you personal data:
- To provide you with the Services, in particular: Connect you to an errand person, delivery person or worker, as the case may be
- To contact you about the Services, events and promotions (where you have agreed to us doing so);
- To comply with our legal obligations;
- To perform a task in the consideration of the greater public interest;
- Where necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
If you are a registered user of the App, you are entirely responsible for maintaining the confidentiality of your password and login name. Furthermore, you are entirely responsible for any and all activities that occur under your account. You must immediately notify us of any unauthorized use of your login name or any other breach of security known to you.
The security and integrity of your personal data is important to us and we have in place appropriate security measures and take all due care to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Unfortunately, we cannot guarantee its absolute security since there is no method of transmission over the internet or method of electronic storage that is fully secure. We disclaim all liability to you to the greatest extent possible under the law should such a breach of security occur.
Transfer of Data
Your personal information may be transferred outside Kenya either for ease of delivery of Services, storage or other necessary form of processing. When such transfer is necessary and for your benefit, we ensure an appropriate and similar degree of protection is afforded to it by requiring implementation of relevant safeguards by the recipient of the personal data as required by the law in Kenya.
Your sensitive personal data will also be transferred outside of Kenya for the same reasons as described above in this section. By accepting this Policy, you are providing us with your express consent to the transfer of your personal data as laid out above. We will ensure an appropriate degree of protection is afforded to the transfer of sensitive personal data outside of Kenya by requiring implementation of relevant safeguards.
Please contact us if you would like further information on this.
We will only retain your personal data for as long as reasonably necessary to fulfil
the purposes for which it was collected, including for the purposes of satisfying any legal,
regulatory, tax, accounting or reporting requirements.
Your personal data may be retained for a longer period where there has been a complaint or there is a prospect of litigation with respect to your use of the App.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You may receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.
Your legal Rights
In accordance with the applicable laws of Kenya, you may have the right to:
- Be informed of the use to which your personal data is being put
- Access your personal data
- Object to the processing of your personal data
- Request restriction of the processing of your personal data
- Request for correction of false or misleading personal data
- Request the transfer of your personal data
- Request erasure of false or misleading personal data.
- Withdraw consent at any time where we are relying on consent to process your personal data
Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
We regularly review and update this Policy in order to reflect changes to our practices, for operational, legal or regulatory reasons, and for any other purpose. Any revisions to this Policy will be uploaded to the Site and such upload will be deemed to be sufficient communication to you. Where you are a registered user, we may elect, in our own discretion, to notify you of any revision through a notice on your account. Last updated: