We respect your privacy and are committed to protecting your personal information. This privacy policy("Policy") applies to your use of iCONS Logistics App
This Policy sets out how we collect, store, guard, share and use any personal data that we may collect from you when you use or otherwise interact with the Application or the services offered through the application.
The Policy and our treatment of your personal data complies with the Data Protection Act of Kenya 2019 (as otherwise amended or varied from time to time). Please review this Policy carefully to understand our practices.
NOTE: We DO NOT knowingly collect data from people below 18 years of age


For ease of reference, the terms below as used in the Policy have the following meaning:


means the account you create when registering as a user on the app to enable you access some of the Services.

Personal Data

means information relating to you and which can identify you as an individual (whether on its own or taken with other information). It does not include aggregated or anonymous data, which is information that can no longer identify you.


means, together or individually as applicable, iCONS Logistics App, its owners and partners


means such services made available, accessed, published or otherwise offered through the Application.

Data Controller

iCONS Logistics is the data controller and responsible for your personal data (referred to as "we", "us" or "our" in this Policy). If you have any questions about this Policy please send an email to info@iconshub.co.ke This Policy is issued on behalf of iCONS Logistics ("iCONS Hub") so when we mention "iCONS","iCONS Hub","iCONS Logistics", "we", "us" or "our" in this Policy, we are referring to the relevant persons responsible for processing your data. iCONS Logistics is the controller and responsible for this App. If you have any questions about this Policy, including any requests to exercise your legal rights, please contact us using the details set out above.

Data Collected

Depending on the Services you are obtaining or accessing, we may collect, store, use and transfer the following different types of information:

Contact Information

  • Your physical address
  • delivery address
  • email address
  • telephone number
  • location;

Account Information

relating to the use of the Site including profile data such as your username, password, orders, interests, preferences, survey responses and/or feedback;

Automatic information and device information

(internet protocol (IP) address, login data, location, This app uses third party plugins and google play services which may collect other data from you including usage statistics and device logs. Note that this automatic information and device information is used to screen for potential risks and fraud, to improve and optimize the app, to ease app usage, and to carry out upgrades, data analysis, and improve the Services. You can refuse to allow these but the app may not work as intended

Marketing and communication data

This includes data collected by Admob and other third party apis for marketing.

Please note that this is not an exhaustive list. We may collect and use statistical or demographic information for any purpose. This data is anonymous and it is not personal information as this data will not directly or indirectly reveal your identity. However, if we combine or connect statistical/demographic information with your personal data, we treat the resulting information as personal data and it will be used in accordance with this privacy policy.

Sensitive Data

We DO NOT collect any of the following sensitive data

  • your race or ethnicity
  • Religous or philosophical beliefs
  • Sex life
  • Health Information
  • Genetic and Biometric data

How We Collect Data

We collect personal information:

That you provide to us directly for example through the app, on the site or through any other communication
We obtain from other sources;
Using cookies, google play services, firebase analytics, google admobs, google crashalytics and other internet technologies and technical data.

Accuracy of the Data Collected

It is important that the personal data we hold is accurate and current to enable us deliver the Services. As such, please keep us informed if your personal data or any other information changes in the course of your use of the App.
You guarantee and declare that you are the owner of the information you submit on the app or share with us, or that you have the rights necessary rights to do so. You also guarantee and declare that it is exact, true and verified, and the use of the information is not contrary to this Policy or applicable laws and will not damage a third party’s reputation. You accept full and complete liability for any information that is contrary to this Policy or any applicable laws.

How we Use the Data Collected

We will use you personal data:

  • To provide you with the Services, in particular: Connect you to an errand person, delivery person or worker, as the case may be
  • To contact you about the Services, events and promotions (where you have agreed to us doing so);
  • To comply with our legal obligations;
  • To perform a task in the consideration of the greater public interest;
  • Where necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.


If you are a registered user of the App, you are entirely responsible for maintaining the confidentiality of your password and login name. Furthermore, you are entirely responsible for any and all activities that occur under your account. You must immediately notify us of any unauthorized use of your login name or any other breach of security known to you.
The security and integrity of your personal data is important to us and we have in place appropriate security measures and take all due care to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Unfortunately, we cannot guarantee its absolute security since there is no method of transmission over the internet or method of electronic storage that is fully secure. We disclaim all liability to you to the greatest extent possible under the law should such a breach of security occur.

Sharing your personal Data

Except as specified in this Policy, we will not disclose your personal data to third parties without your consent. Depending on the Services, we may share your personal data with:

  • Third parties to whom we may choose to sell, transfer or merge the App with. Alternatively, we may seek to acquire other businesses or merge with them. If a change of ownership happens to this App, then the new owners may use your personal data in the same way as set out in this Policy

Depending on the Services you are accessing, we may share certain personal information with third parties to help us use your personal information. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Transfer of Data

Your personal information may be transferred outside Kenya either for ease of delivery of Services, storage or other necessary form of processing. When such transfer is necessary and for your benefit, we ensure an appropriate and similar degree of protection is afforded to it by requiring implementation of relevant safeguards by the recipient of the personal data as required by the law in Kenya.

Your sensitive personal data will also be transferred outside of Kenya for the same reasons as described above in this section. By accepting this Policy, you are providing us with your express consent to the transfer of your personal data as laid out above. We will ensure an appropriate degree of protection is afforded to the transfer of sensitive personal data outside of Kenya by requiring implementation of relevant safeguards.

Please contact us if you would like further information on this.

Retention Data

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

Your personal data may be retained for a longer period where there has been a complaint or there is a prospect of litigation with respect to your use of the App.


We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You may receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.

Changes to Terms and privacy policy

We regularly review and update this Policy in order to reflect changes to our practices, for operational, legal or regulatory reasons, and for any other purpose. Any revisions to this Policy will be uploaded to the Site and such upload will be deemed to be sufficient communication to you. Where you are a registered user, we may elect, in our own discretion, to notify you of any revision through a notice on your account. Last updated: